Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Melton Mowbray | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Melton Mowbray is a GPhC registered online pharmacy weight loss clinic serving patients in Melton Mowbray and the surrounding areas. As a registered pharmacy, we act as the Data Controller for all personal information you provide to us. We are legally required to handle your data with the highest standards of care and confidentiality.

Data We Collect

When you use our services, we may collect the following categories of personal information:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information necessary to assess your suitability for weight loss treatment
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with additional safeguards and strict access controls.

How We Use Your Data

Your personal data is used for the following purposes:

To assess your eligibility for weight loss treatments and medications
To process your orders and arrange delivery (typically within 1 working day once approved by our pharmacist)
To maintain accurate and up-to-date medical records as required by pharmacy regulations
To communicate with you regarding your orders, consultations, and ongoing care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

We process your data on the legal bases of contractual necessity, legal obligation, and where applicable, your explicit consent for the processing of health data.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly
Analytical cookies: To monitor website performance and user behaviour anonymously
Preference cookies: To remember your settings and preferences

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third Party Sharing

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

Healthcare professionals: Where clinically necessary, we may share relevant health information with GPs or other healthcare providers involved in your care
Delivery partners: Your name and address are shared with our courier service solely for the purpose of fulfilling your order
Payment processors: Billing data is securely handled by our regulated payment provider
Regulatory bodies: We may be required to share information with the GPhC, MHRA, or other authorities where legally obligated to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Payment and transactional data is retained only as long as legally required.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to patient records is strictly limited to authorised pharmacy staff only.

Your Privacy Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to certain processing activities. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related requests within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Melton Mowbray
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.